Refund Policy
Refund Policy
At RareLoot, customer satisfaction is important to us. If you experience any issues with your order, we're here to help.
Refund Eligibility
We offer refunds or replacements for:
• Damaged items
• Defective products
• Incorrect items received
• Items lost during transit (when confirmed by the carrier)
To request a refund or replacement, please contact us within 7 days of receiving your order and provide photos or videos showing the issue.
Non-Refundable Situations
We do not offer refunds for:
• Change of mind purchases
• Incorrect orders placed by the customer
• Delays caused by shipping carriers, weather, or other circumstances beyond our control
• Minor variations in color, size, or appearance that do not affect product functionality
Order Cancellations
Orders may be canceled within 6 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.
Refund Process
If your refund request is approved, your refund will be processed to your original payment method within 5–10 business days.
Replacement Items
In certain cases, we may offer a replacement instead of a refund.
Contact Us
For refund requests or questions, please contact:
Thank you for shopping with RareLoot.